Complaints and grievances form

Any disputes arising between you (the “Buyer”) and PIATRAONLINE (ROCK STAR CONSTRUCT SRL ROMANIA) will be resolved amicably. If this is not possible, resolution will fall to the competent courts in Bucharest.

Legal regulations regarding the resolution of any complaints:

1. www.anpc.ro

2. If you have issues related to an order that do not appear to be resolvable by email or with the person you are speaking to, please send an email to [email protected] — we respond within a maximum of 48 hours.

3. Goods return form by completing this form.

4. Online dispute resolution: webgate.ec.europa.eu/odr

(*) Fields marked with this symbol are mandatory

    1. FramingProduct name Claim category* Please choose the attribute that is the subject of your dissatisfaction*
    2. Contact InfoName and Surname*
    Email*
    Phone number*
    your message
    3. AttachmentsUpload the files related to this claim You can upload photos, finding documents or other relevant documents. Link to photos or documents You can add a link Google Drive, WeTransfer or mention that you will send the files separately by email.