Product return form

Product returns are accepted in accordance with the terms and conditions mentioned below and comply with the provisions of Government Emergency Ordinance no. 34/2014 on consumer rights within contracts concluded with traders, as well as amending and supplementing certain regulatory acts:

Products ordered online may be returned, without giving any reason, within 30 days of the date of receipt; before the withdrawal period expires, the consumer has the right to withdraw from this contract, without having to justify the decision to withdraw and without bearing any costs other than those provided for in art. 13 para. (3) and art. 14 of Government Emergency Ordinance no. 34/2014, within 30 calendar days from the day on which they take physical possession of the product. Return costs are borne by the consumer. We recommend keeping the original packaging to protect the integrity of the products (box, pallet, crate, etc.).

The returned product must be in the same condition in which it was delivered; the consumer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products, in accordance with art. 14, para. 3 of Government Emergency Ordinance 34/2014.

PIATRAONLINE will refund the value of the product as soon as possible (within a maximum of 14 calendar days) from the date PIATRAONLINE is informed by the Consumer of their decision to withdraw from the contract and the return is accepted.

PIATRAONLINE may delay the refund of the product’s value until the sold product is received or until proof is received that it has been dispatched, in cases where PIATRAONLINE has not offered to collect the product itself (whichever date is later shall apply). The return form is a template and is not mandatory. Under Government Emergency Ordinance 34/2014, the customer must provide the details necessary for the return. The customer understands that once the return form is completed, this speeds up the return process.

Returns themselves (receiving returned products) are handled EXCLUSIVELY Monday to Friday, 9:00 am–5:00 pm.


(*) Fields marked with this symbol are mandatory

    1. Order InformationOrder number* Returned products* Mention the product or products you wish to return. Reason for return* Product Status* Observations
    2. Give staffName and Surname*
    Email*
    Phone number*
    your message
    3. Refund

    Bank account transfer — the returned amount will be transferred to the bank account indicated below.

    Bank account*
    4. AttachmentsUpload files related to this return You can upload photos, finding documents or other relevant documents. Link to photos or documents You can add a link Google Drive, WeTransfer or mention that you will send the files separately by email.