What do I do if I received an incorrect order?

First, it's worth knowing that some materials are kept outdoors, so tiles may have traces of dust, may be damp, or may have traces of snow – details that don't affect the material's quality. There can also be small shade differences between the samples / tiles in the showroom and the order received: stone is a natural material, and shade variation from batch to batch is completely normal.

If there's a problem when you receive the goods, take a photo and send it, together with your order details (order / invoice number, name), to [email protected], after also notifying your PIATRAONLINE Advisor. You can refuse the order on delivery (in which case return transport to the warehouse is our responsibility); if you accept delivery and change your mind afterward, the return shipping cost is yours to cover. For complaints you can also use [email protected].