Personalized advice
Advisor
Personalized advice
PIATRAONLINE wants your time at the showroom to be as productive as possible, which is why customers can book a personalized visit. They can choose their preferred advisor, day, and time. To get the most out of personalized advice from the team, customers should share as many project details as possible, so they can benefit from the specialists’ full expertise.
A PIATRAONLINE advisor helps customers choose the right material, understand the whole natural stone maintenance process, and offers advice, installation tips, and answers to any other questions, drawing on experience from hundreds of projects they’ve worked on. It’s recommended that a customer stay in touch with a single advisor throughout the collaboration, since that advisor will know the project’s details from the start and can find quick solutions if problems come up.
When a customer wants to communicate online, there’s a chat window on the official PIATRAONLINE website where a member of the Call Center team will respond quickly. Just as at the showroom, customers can stay in touch with an advisor from the start through to delivery of their order.
