Sometimes there are problems. But we always try to solve them as quickly as possible, calmly, responsibly and with respect for each individual client. We have over 40,000 satisfied customers and we want you to be satisfied with the products you buy from PIATRAONLINE. That's why we will first try to solve the problem amicably. If this is not possible, you can contact the National Authority for Consumer Protection (ANPC). The ANPC can help you solve the problem if it is a case covered by consumer protection legislation.

Before contacting the ANPC, we recommend that you read the terms and conditions on our online platform. To remedy the situation you can contact us by phone at +40318222333, by email at office@piatraonline.com or by filling in the complaint form on our website.

Any error that belongs to ROCK STARCONSTRUCT SRL ROMANIA will be corrected within 48 hours from the telephone or written e-mail.

You can access the ANPC website here or you can call the phone line, with normal rate: +4021-9551.

But don't forget to let us know about any malfunctions first.
Remember we are here to help you!