How do I place an order

You can order online through PIATRAONLINE.com, but also by phone at +40318.222.333  or by e-mail at export@piatraonline.com.

If you are facing difficulties while ordering, try using another browser like Google Chrome or Mozilla Firefox. The product which you want to order may be found using the search bar or straight on the product’s page. By pressing the “ADD TO CART” button, the product will automatically be transferred to your shopping cart which can be found in the top right corner of the product page.

Once you added all the products you want to order to the cart, you may continue the buying process by pressing the “My Cart” button in the top right corner. There you may check that all the products you want are found in the cart in the right quantity. You will find there the “FINISH ORDER” button (see below photo). Press this button in order to be transferred to a new page.

Last step! Filling out the form with billing information and choosing the payment method.

After filling out the form and pressing the “PLACE ORDER” button, one of our Call Center representatives will give you a call in the shortest possible time.

How to order by phone?
By calling our Call Center Department +40318.222.333 . A sales agent will pick up your order and guide you through.

How to order by e-mail?
You may also send your order via e-mail at export@piatraonline.com. The e-mail order must respect the following format:

E-mail Subject: the words “New order” followed by your name.
E-mail contents:

1. The name and quantity of the wanted product
2. Your First and Last Name. If you want to receive a company bill, please write the name of the company, the name of the representative person and his ID information
3. Personal Identification Number
4. Phone Number
5. Payment Method (cash on delivery, payment order or by card)
6. City/Region
7. Shipping Address
8. Observations

How to order in the store?
After your arrival, a counselor will assist you through deciding which products wish to buy. You may pick up a shopping list at the front desk in order to write down all the products you want. You may place your order in store and pay on the spot in agreement with our terms and conditions, but you may also pay later through a payment order or online by card.