For any disputes arising between the ''Buyer'' and 'PIATRAONLINE' (a trade mark brand of ROCK STAR SRL ROMANIA) will be settled amicably. If this is not possible, the settlement will return to the competent courts in Bucharest, Romania.

Legal regulations on answering any claims:
1. www.anpc.ro
2. If you have problems related to an order that does not seem to be resolved through e-mail or talk with the person, please send a email to conciliere@piatraonline.ro, reply within 48 hours.
3. Goods return form - please check bellow
4. Online dispute resolution:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=RO

Complaints form

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