How do we deliver your products:
If the ordered products are in stock, european shipping usually takes between 3 and 7 working days from the moment we receive your payment.
If the products you want are not currently in stock or you wish for special items, shipping terms may differ. Once we agreed upon a shipping date, we do our best to respect our part of the contract. Sometimes though, exceptional circumstances which we cannot control may appear (such as political crisis which affect international transport, changes to the schedule of our transporting partners, unforeseen extreme weather conditions, difficult access to the address etc.). If this is the case, we will let you know about possible delays as soon as possible.
IMPORTANT! If you want to find out the status of your order, the fastest way to do this is contacting the consultant which you worked with. You may also get this information from the logistics department, but only after you were notified that your order has been dispatched. Another very efficient method is e-mailing the bill number to a consultant which may check our system for your order and tell you its status.
All deliveries are taken care of by our authorized logistic partners.