FAQ
Support center
We have gathered here the questions we receive most often — about collections, projects, installation and services. If you don't find what you are looking for, our consultants are one message away.
Shop categories
Orders
How to place an order, change it, and track its status.
Delivery
Timeframes, shipping costs, delivery in Romania and abroad.
Returns
Return policy: timeframes, conditions, and refund methods.
Showrooms
Addresses, opening hours, and booking visits to the Bucharest and Timisoara showrooms.
Advice
How to stay in touch with a PIATRAONLINE Advisor and what details help your project.
Payment
Payment methods and invoicing.
Products
Choosing the right stone, uniqueness, warranty, and maintenance.
Installation
Installation services, proper installation, and underfloor heating.