INFOCOM
Product return form
Product return form
Product returns are accepted in line with the terms and conditions below, and in accordance with Emergency Ordinance (O.U.G.) 34/2014 on consumer rights in contracts with businesses, and amending certain other regulations:
Products ordered online can be returned, with no reason required, within 30 days of receiving them; before the withdrawal period expires, the consumer has the right to withdraw from this contract, without having to justify their decision to withdraw and without bearing any costs other than those set out in Article 13(3) and Article 14 of Emergency Ordinance No. 34/2014, within 30 calendar days from the day the product physically comes into their possession. Return shipping costs are borne by the consumer. We recommend keeping the original packaging to protect the products’ condition (box, pallet, crate, etc.).
The returned product must be in the same condition it was delivered in; the consumer is only responsible for any reduction in the products’ value resulting from handling beyond what’s needed to determine their nature, characteristics, and function, per Article 14(3) of Emergency Ordinance 34/2014.
PIATRAONLINE will refund the product’s value as soon as possible (within a maximum of 14 calendar days) from the date the Consumer informs PIATRAONLINE of their decision to withdraw from the contract and the return is accepted.
PIATRAONLINE may delay refunding the product’s value until the sold product is received, or until proof is received that it has been shipped back, if PIATRAONLINE has not offered to collect the product itself (whichever date is later). The return form is a template and is not mandatory (per Emergency Ordinance 34/2014); the customer must provide the information needed to process the return. The customer understands that filling in the return form speeds up the return process.
Returns themselves (receiving returned products) are handled EXCLUSIVELY Monday to Friday, 9:00 AM – 5:00 PM.
(*) Fields marked with this symbol are required.
Return form fields:
Order information: Order number (e.g. 100101); Products being returned; Reason for return (options: Wrong product / Pallet return / Exchange for another product / Product quality / Product quantity / Other reason); Product condition (options: Sealed – as received / Used – installed); Notes.
Personal details: Name (full first and last name); Email; Phone number *; Your message.
Refund: Bank transfer – the refunded amount will be transferred to the bank account provided; Bank account * (e.g. RO20RZBR …).
File upload: Upload files related to this return (photos, condition reports, etc.).
By clicking submit, the customer understands and agrees to the website’s GDPR Privacy Policy on personal data.
